Hospitality and Tourism is the world’s largest industry, generating an estimated $476 billion dollars annually; in the United States alone, over twelve million people work in the hospitality industry. And yet, with all of that money at stake, and despite the fact that people are its backbone, our industry suffers an annual turnover rate of more than 75%. It is essential, therefore, that we strengthen the leadership necessary for improving workforce stability in one of the fastest growing segments in our economy.

In his just-released book, Reality Check for Leaders, Dr. Frank J. Schilagi takes direct aim at this issue by propounding the unique and workable approach to leadership that he developed during his 30-year career as a leader in education and hospitality. Written in an engaging and provocative style, Reality Check for Leaders follows a “year in the life” of a hotel General Manager as he deals with real-life challenges that leaders face every day. As you accompany the GM on his journey, you will learn:

¨                   Why employees behave the way they do

¨                   How interest and skill levels drive results

¨                   How to recognize and understand personal payoffs

¨                   Why the organization’s reward system is its best training program

¨                   How to hire and promote the right people

¨                   How to make your life as a leader more fun and rewarding